Privacy Policy
Our mission at Central Law Office to provide the highest quality legal services to our clients. To assist us in our mission, we collect and process certain information you provide us. We work hard to be good stewards of your information. This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, manage, export, and delete your information.
ALL INFORMATION IS PRIVATE AND CONFIDENTIAL
HOW WE COLLECT YOUR PERSONAL INFORMATION
- We collect your personal information when you actively provide it to us through your interactions with us.
- We may automatically collect personal information from you as you use our Apps and Services, as a user or a participant, including recording communications, when enabled, or when you visit our Websites.
- We may receive personal information about you from a business or commercial partner or another user of our Apps and Services.
- We may infer or derive personal information based on other information we collect, such as with Service features that provide conversational intelligence.
WHAT PERSONAL INFORMATION WE COLLECT
Personal Information you actively provide to us or we collect from third parties, business partners, other users, and service providers, or which is publicly available
Your contact information/Identifiers: Name, username, email address, phone number, identity documents, IP address, and any other identifiers a user provides when accessing or using the Apps or Services.
Your payment information: Billing name, address, and credit card or other payment information.
Other information: Information you that you may voluntarily provide or any information about you that may be publicly available.
Personal information we collect through your interactions with: Central Law Office PC; our Websites; Apps and Services as a user or a participant
User content:
- Files, any content of communication in any format (including but not limited to documents, SMS, pictures, transcripts, notes, recordings, voicemails, etc.) or other information you or another user or participant upload, provide, grant access to or otherwise implement. *Note that users and participants control the content that they provide, and it may include any category of personal information.
Service Usage Data is not actively collected. However, User information may be collected from:
- Device information (such as IP address, ISP, device and operating system type, operating system and client version, client version, type of microphone or speakers, and other related information)
- System logs, including usage logs, backend logs, client logs
- Internal feature usage analytics
- Cookie identifiers
- Traffic data about the communications that take place through our platform (such as chat, video conferencing) which include, network monitoring data, and call detail records produced by a telephone call or other telecommunications transactions. The call detail record contains various attributes of the call, such as time, duration, completion status, source number and destination number.
- Quality of Service data
- Fraud and threat analysis data
- Connection type and related information (e.g., connected over WiFi)
SMS messages:
- Content of blocked SMS messages that violate our spam rules.
- Once client sends an SMS message, client agrees to receive SMS messages.
- SMS messages may be verbally approved by the Client.
- Client may opt out of SMS messages at any time.
- Text and data rates may apply.
Inferred or derived data:
- Inferred or derived data may include a summary of information included in recorded content processed by conversational intelligence. Users and participants control the content they provide.
Your communications with us:
- Surveys, voice and video calls and related recordings and transcripts, emails and messages, interactions with chatbots available as part of our Services or Websites, etc.
Other information:
- Any personal information that a user or guest voluntarily provides through their use of the Services, including synchronizing contact information, or through integrations with other applications.
HOW WE USE YOUR PERSONAL INFORMATION
We use your personal information for the following purposes, to: Communicate with you; Verify your identity to prevent fraud in compliance with applicable law; Create your account; Provide you with informtion including respond to your requests for support; Manage your case, provide alternate connection options for you to and optimize your access; Conduct fraud and threat analysis and, detect and prevent spam or unlawful or abusive activity or other violations of our Acceptable Use Policy; Comply with applicable law including those regulating call detail records.
We may use artificial intelligence, machine learning, or other similar technology to provide, maintain, support, and improve our Services and our interactions with you.
We do not pass any individual's consent to receive SMS from Central Law Office to any third party. We do not share phone numbers with third parties for the purpose of allowing those third parties to send SMS.
Limited Use for APIs
Central Law Office does not retain personal information from the website interactions.
COOKIES AND SIMILAR TECHNOLOGIES
We do not use cookies to gather information.
HOW, WHY, AND WHAT PERSONAL INFORMATION WE SHARE WITH THIRD PARTIES
We may share and disclose your personal information (as identified in the section What Personal Information We Collect) solely for legitimate business or legal purposes as described in this Notice and in accordance with applicable law, with the following third parties:
- Law enforcement agencies, regulatory or governmental bodies, or other third parties in order to respond to legal process, comply with any legal obligation; protect or defend our rights, interests or property or that of third parties; or prevent or investigate wrongdoing in connection with the Website, Apps or our Services; and/or
- Other third parties with your consent.
HOW WE RESPECT YOUR PRIVACY RIGHTS
We provide you with the opportunity to access, review, modify, and delete your personal information that we process.
Requests from End Users regarding personal information we process on behalf of our Clients
We provide our In-person services only as ordered by our clients and in that context, we act as data processors on behalf of our clients with their verbal or written permission only. In particular, when processing the content of communications such as voicemails, faxes, recordings, etc., in connection with our Services, we do so on behalf of our Clients and in accordance with their instructions. This means that if you believe Central Law Office may have collected or stored personal information about you on behalf or if you wish to access, review, modify or delete any content of your communications, under applicable law or otherwise, you may request access to said information.
User Rights
The rights described in this section apply only if you are a resident of a state within the United States that has an applicable and effective privacy law providing for the below rights.
- Data portability: You can ask for a downloadable copy of your personal information in a machine-readable format. You can also request that we transmit the data to someone else where it’s technically possible.
- Knowledge and access: You may have the right to know more about personal information that we have collected and disclosed in the preceding 12 months. You may be able to access, receive details on collection, the purpose of processing, and any sharing that may have occurred.
- Deletion: You have the right to request Central Law Office delete the personal information we have collected about you under certain circumstances.
- Non-discrimination for the exercise of your privacy rights: You have the right to not receive discriminatory treatment by Central Law Office for the exercise of your privacy rights.
- Rectification: If you believe that any personal information we are holding about you is incorrect or incomplete, you can request that we change, correct, or supplement the data. Please contact us as soon as possible if you notice any inaccuracy or incompleteness.
- Personal Information is not sold or shared.
- No Automated Decision Making.
We will not share your personal information with third parties.
Unsubscribe from our mailing list and SMS messages at any time.
You can manage your communication preferences through the following methods:
- Sending us an email at [email protected]
- Calling Jamie at 405-329-5777
These choices do not apply to service notifications or other required communications that are considered part of certain Apps and Services, which you may receive periodically unless you stop using or cancel the App or Service in accordance with its terms and conditions.
HOW WE KEEP YOUR PERSONAL INFORMATION SECURED
Keeping your information secure is important to us. We have taken appropriate steps designed to reduce the risk that your personal information may be subject to loss, misuse, unauthorized access, disclosure, alteration or destruction.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
We will retain your personal information for no longer than is necessary to fulfill the purposes for which the information was originally collected unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other legitimate and lawful business purposes.
Where we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it.
Data processed and purposes of data processing
Please see the relevant sections of this Notice, sections WHAT PERSONAL INFORMATION WE COLLECT and HOW WE USE YOUR PERSONAL INFORMATION, for information regarding the data categories processed by Central Law Office as a controller on our own behalf and the purposes.
As a processor to our clients, Central Law Office processes personal data that clients choose to submit such as customer-generated content, call detail records, usage data, and provided information. The purposes for such processing is the provision, maintenance, support, and improvement of the services.
Lawful Requests for Personal Information
We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
THIRD-PARTY SITES
This Notice does not apply to, nor are we responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Website or Apps link including but not limited to social media sites. The inclusion of a link on the Website or Apps does not imply our endorsement of the linked site or service. You should check the privacy notices of those sites before providing your personal information to them.
BLOGS AND FORUMS
Our Website does not provide blogs or community forums. We encourage all users to exercise caution when providing personal information in blogs and community forums.
UPDATES TO THIS NOTICE
We may update this Notice from time to time in response to changing legal, technical, or business developments. If we make changes to our Notice, we will post those changes on this page in addition to updating the "Last Updated" or effective date at the top of this webpage. If we make material changes, we will notify you either by emailing you or by posting a notice of such changes prominently on this page prior to such material changes taking effect.
CONTACT US
If you have any questions, comments or concerns about this Notice, please e-mail [email protected]. Or, you can write to us at:
Central Law Office PC
PO Box 720633
Norman OK 73070
405-329-5777
Terms of Service
SMS Disclosure
All communications are confidential. Messages clients can expect to receive include responses to text messages, notice of appointments, notice of deadlines, request for information, request for contact. Text and Data rates may apply. Personal Information will not be shared via email or texting. Clients may opt out at any time by replying by text, calling 405-329-5777 or emailing [email protected].
Phone Communication
Phone calls may be recorded and are considered private Client communications. Clients may request that phone calls not be recorded.